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Customer Service Representative
Job Summary
The Customer Service Representative (CSR) acts as a liaison between the customer, sales team, and production responding to customer inquiries concerning prospective, current, and previous orders. The successful candidate must be a quick learner with a strong attention to detail and possess a willingness to help others. This is a full-time position with competitive pay and benefits.
Duties & Responsibilities
- Communicate with customers by phone, email or in person about printing requirements, job status, estimates, orders, changes, shipping confirmation and complaints.
- Contribute to the success of The Print Source, Inc. in meeting or exceeding expectations with 100% customer satisfaction.
- Coordinate and prepare written quotes and proposals.
- Process orders and coordinate with pre-press on materials and specifications.
- Collaborate with other team members to ensure production goals and shipping dates are met.
- Effectively communicate with co-workers and management.
- Seek out and communicate continuous improvement ideas.
- Practice the 6S method; an industry standard for improving efficiency, designed to help build and maintain a high-quality work environment.
- Maintain a clean and organized work area.
- Perform other tasks assigned by supervisor and cross train.
Requirements
- Communicate with customers by phone, email or in person about printing requirements, job status, estimates, orders, changes, shipping confirmation and complaints.
- Contribute to the success of The Print Source, Inc. in meeting or exceeding expectations with 100% customer satisfaction.
- Coordinate and prepare written quotes and proposals.
- Process orders and coordinate with pre-press on materials and specifications.
- Collaborate with other team members to ensure production goals and shipping dates are met.
- Effectively communicate with co-workers and management.
- Seek out and communicate continuous improvement ideas.
- Practice the 6S method; an industry standard for improving efficiency, designed to help build and maintain a high-quality work environment.
- Maintain a clean and organized work area.
- Perform other tasks assigned by supervisor and cross train.
Physical Requirements
- Must be able to work the full shift sitting and/or standing at a desk while using a computer.
- Must be able to lift and or move up to 10 pounds and occasionally heavier loads.
- Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.
The Print Source, Inc is an equal opportunity employer and does not discriminate based on race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, or any other legally protected characteristic. We are committed to providing a work environment free from discrimination and harassment, and make all employment decisions based on qualifications, merit, and business needs. We value diversity and welcome all qualified applicants to apply. This employer participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization.